Privacy Policy of Grace Cleaning Ltd
Introduction
Grace Cleaning Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and protect your personal data. We comply with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.
Information We Collect
We may collect and process the following personal data about you:
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Contact details: Name, address, email address, telephone number
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Payment information: Bank account details, credit/debit card information
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Employment details: If applicable, job title, company name, business address
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Correspondence records: Communication records, including emails, phone calls, and written correspondence
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Information about your use of our services: Service usage details, feedback, and preferences
How We Use Your Information
We use your personal data for the following purposes:
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To provide our cleaning services: Ensuring efficient service delivery and customer satisfaction
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To communicate with you: Responding to inquiries, providing updates, and sending important information
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To process payments: Handling billing, invoicing, and payment processing
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To comply with legal obligations: Meeting legal and regulatory requirements
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To improve our services: Analysing feedback and service usage to enhance our offerings
Legal Basis for Processing
We process your personal data on the following legal bases:
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Performance of a contract: Processing necessary to fulfil our contractual obligations to you
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Compliance with legal obligations: Ensuring adherence to legal and regulatory requirements
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Legitimate interests: Processing for our legitimate business interests, such as improving services, fraud prevention, and direct marketing (where applicable)
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Consent: Processing based on your consent, where applicable (e.g., marketing communications)
Data Sharing
We may share your personal data with:
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Service providers and subcontractors: To perform functions on our behalf (e.g., payment processing, IT services)
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Legal and regulatory authorities: To comply with legal obligations or respond to lawful requests
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Third parties in connection with business transfers or mergers: In the event of a business transfer, merger, or acquisition
Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorised access, loss, or damage. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, we will securely delete or anonymise it.
Your Rights
You have the following rights regarding your personal data:
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The right to access: Request access to your personal data and obtain a copy
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The right to rectification: Request correction of inaccurate or incomplete data
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The right to erasure: Request deletion of your personal data under certain circumstances
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The right to restrict processing: Request restriction of processing under certain conditions
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The right to data portability: Request transfer of your data to another organization or directly to you
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The right to object: Object to processing based on legitimate interests or direct marketing
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The right to withdraw consent: Withdraw your consent at any time, where processing is based on consent
To exercise your rights, please contact us at enquiries@gracecleaningonline.co.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Address:
Grace Cleaning Ltd,
Room 5 Fides House,
10 Chertsey Road,
Woking,
Surrey,
GU21 5AB,
United Kingdom.
Email: enquiries@gracecleaningonline.co.uk
Tel: +44 148 385 7520